Business (or Client) Relationship Management is a key area for any department but it is particularly important
for functions in any Organization. Functions provide services internally to the organization and many a times,
client’s view of what they do and what they are supposed to do can easily get skewed! Providing transparent
metrics to clients about their service offerings and subsequent improvements along with clear channels of
receiving customer feedback goes a long way in helping to establish a solid Business/Client Relationship
Management Framework.
Here is a short info-graphic on three ways in which Lean Six Sigma can help to better Business Relationship
Management.
for functions in any Organization. Functions provide services internally to the organization and many a times,
client’s view of what they do and what they are supposed to do can easily get skewed! Providing transparent
metrics to clients about their service offerings and subsequent improvements along with clear channels of
receiving customer feedback goes a long way in helping to establish a solid Business/Client Relationship
Management Framework.
Here is a short info-graphic on three ways in which Lean Six Sigma can help to better Business Relationship
Management.
#BusinessRelationshipManagement #CustomerSatisfaction #CRM #LeanSixSigma #LeanforCustomerSatisfaction
