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4 Key Steps to improve Client Relationship Management

8/10/2017

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Managing client relationships is not just for the CRM or BRM (Business Relationship Management) specialist. It affects each one of us in some capacity or other. Particularly if you are a service provider; external (to clients outside your organization) or internal (a function such as Information Technology or Human Resources) then you probably have a designated Client Relationship Management team.

​This info-graphic presents four key steps which can easily be taken to profoundly improve client relationships.
4 KEY STEPS to IMPROVE Client Relationship Management Relationship Management is as much an art as it is a science. Though there are several proven techniques that can be taught, ultimately it involves managing inter-personal interactions. Due to this reason, there is never just one correct way. Here are four key steps that you can take to improve your client relationships: 1.	Truly Listen- Truly listen to your clients. Even though they may be repetitive or venting, still ensure that you are really listening to all their grievances. 2.	See their Perspective- Your clients are looking at you as their representative in front of your team. So even though you may not agree with their comments or find their demands outrageous, still honor their perspective and make a genuine attempt to see things from their view-point. 3.	3. Don’t give Canned Response- Be authentic in your approach and answers. Interact with them as people and not just
#ImproveClientRelationships #BusinessRelationshipManagement #BetterBusinessStrategies #BusinessDevelopment #CustomerService #SandhyaBhat
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    Maitreyi Gautam has
    ​developed several strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery.

    Maitreyi has more than nineteen years of experience as a senior strategic Management Consultant with Process Improvement, Business Relationship Management and Project Management specialization. She has particularly utilized Lean Six Sigma, Kaizen and ISO principles along with Scrum and Kanban frameworks. 
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