Juma Vera (Maitreyi Gautam)
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What is Technology Utilization?

7/17/2018

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In today's time- when everyone is very conscious of their departmental budgets and want to stretch their dollars for more value, utilizing technology is the best way to see immediate and tangible results.

By not properly utilizing their existing technology, organizations loose tens of millions of dollars a year!

Very often companies pay millions of dollars in license fees, but don't completely utilize the technology they have purchased! At other times, they obtain multiple applications with similar features! This increases their IT Operations costs and they miss opportunities to incorporate automation in their processes by not utilizing (thru unawareness) their existing systems and technologies.

There are three steps that every organization can take to ensure that they are utilizing their current technology to the "bare minimum" efficiency! Further rationalization and process architecture will allow for true and comprehensive technology utilization.
  1. Ensure Correct License Count & fees- Make sure that you know the user count and are paying accurate license fees. Check to see if you can negotiate a better plan with the application vendor/s.
  2. Remove Application “Duplicates”- Conduct a simple Application Rationalization check to ensure that you have ONLY ONE application providing specific set of business functionalities. Even though you are not paying additional license fees, duplicate applications still add to IT Operations- support and training overhead costs.
  3. Know your User- Have a clear policy for requesting non-standard Business applications. Put controls in place to check and ensure that a user truly needs the requested application to conduct their work duties. Many a times this can easily be accomplished by having their supervisor approve their application request.

Detailed application rationalization along with technology-process gaps identified by conducting process architecture workshops will provide further avenues to comprehensively utilize current existing technology within the organization.

Technology Utilization not only helps with immediate cost savings as reduced license fees and IT Operations costs, but it also allows for streamlining and automating relevant processes that help by reducing/eliminating costs that arise from human error. Comprehensive Technology Utilization ultimately helps with providing efficient business services and increasing customer satisfaction.
Sandhya U Bhat MSc, CSSMBB, CSSE has developed several new (under patent filing) and enhanced existing strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery. She is an acclaimed author, speaker, a sought after thought leader and an avid world traveler.
#TechnologyUtilization #SaveMoney #ReduceTechnologyCosts #SandhyaUBhat #RisingTechnologyCosts
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What is meant by Business Process Management?

6/4/2018

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Business Process Management is defined by the activities involved in an organization that include identification, evaluation and improvement in various processes of a business. It is used in many industries but is most popular amongst the IT industry. Businesses tend to use this action in order to increase customer satisfaction, efficiency, effectiveness and overall performance.

The idea of business process management is to lower, or diminish, errors that are caused by employees in the workforce. Common causes of these errors include miscommunication. It is necessary for employees to understand their various roles in an organization and to be managed accordingly. It is a system of management that is not just another tool or software to use but requires employee’s participation in order to succeed.

A major different between business process management and workflow software is that business process management does not solely use a set of tasks to reach a desirable solution but encourages individuals to continuously contribute to improvements in an organization’s processes as well.

Simply put, business process implies the various stages involved in reaching a specific goal. Either systems or individuals perform the activities involved in the stages. The activities can take place in sequence or at the same time, depending on the issue at hand. It is thought of as the necessary stages in order to adequately perform tasks that need to be done to successfully reach a goal.

There are many processes involved in business process management, some of which are more applicable to certain situations than others. Various processes are typically determined by: time frame, volume, department, difficulty and industry. Not all processes will necessarily be included in order for business process management to reach the goal. There are five main stages of business process management: model, automate, execute, monitor and optimize.

During the first stage of business process management, a model is created as representation. This stage is vital in determining the processes involved in order to reach a goal and allow stages to begin developing, without going into specific detail yet. The automate phase uses the model and general ideas involved to come up with more detailed directions. This can include instructions, rules and other important aspects of the process.

During the execution phase, instructions outlined in the automate phase are monitored and evaluated until the entire process is complete. The monitor phase specifically measures and analyzes the improvements made. The final stage known as the optimize phase uses the information gathered from the entire process and makes it applicable to situations in the future.
Sandhya U Bhat MSc, CSSMBB, CSSE has developed several new (under patent filing) and enhanced existing strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery. She is an acclaimed author, speaker, a sought after thought leader and an avid world traveler.
​#ProcessModelling #BPM ​#BusinessProcessMapping #BenefitsofBPI #ROI #BPI #BPR #ProcessMapping #LearningandDevelopment #CorporateTrainingTV #Leadership #Management #Coaching #Mentor
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Technology Utilization (or lack there of)

10/9/2017

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By not properly utilizing technology, organizations loose tens of millions of dollars a year! In today's time- when everyone is very conscious of their departmental budgets and want to stretch their dollars for more value, utilizing technology is the best way to see immediate and tangible results. The ROI (return on investment) is evident in operational cost-savings and increased profitability. Not to mention increased in-tangible benefits of reducing/eliminating human error which in turn helps with increased customer satisfaction.
Corporate Wisdom: Very often companies pay millions of dollars in license fees, but don't completely utilize the technology they have purchased! At other times, they obtain multiple applications with similar features! This increases their IT Operation costs and they miss opportunities to incorporate automation in their processes. Proper Technology Utilization Saves Money and increases Profitability.Picture
#TechnologyUtilization #SavingCosts #ReduceOperationalOverhead #SavingonTechnology #SandhyaBhat
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LEAN-IT (slide 5)

3/31/2017

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In several IT departments we find a slew of unused hardware and peripherals. In addition because of poor planning and execution, it is quite typical to find incomplete application development ventures. Improperly planned and implemented Risk Control & Mitigation setup within the IT department as well within the organization to address technology emergencies lead to excess IT inventory holdings. All these above cause a type of waste, which is categorized in Lean-IT under Excess Inventory. This leads to increased costs for hardware, data center and operations along with lost productivity. Lean-IT principles can help to address waste caused by excess inventory leading to cost-savings and streamlined operations.
This is a nine-part infographic series on how Lean principles can be used to increase IT effectiveness. Here is the fifth slide. This slide-series was published in ASQ Ottawa Valley newsletter- May 2017.  #LeanIT #LeanSixSigma #ITTransformation
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LEAN- IT (slide 4)

3/30/2017

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The way many changes are conducted, several defects and bugs get introduced within the system or application. This can happen because of: •	Sub-standard project execution •	Lack of exhaustive testing •	Unawareness of complete system or application functionalities •	Lack of understanding of functional & code level dependencies of the system/application within the overall application architecture When we consider our usual People-Process-Technology triangle; these defects not only have a direct bearing on the technology aspect but also on the People and overall Process utilizing those applications and systems. This leads to customer dis-satisfaction as well as increased technology overhead costs. Lean-IT principles can help address this issue by streamlining when and how changes are made in the system so that such defects can be minimized leading to increased benefits and lower operation costs.
​This is a nine-part infographic series on how Lean principles can be used to increase IT effectiveness. Here is the fourth slide. This slide-series was published in ASQ Ottawa Valley newsletter- May 2017.  #LeanIT #LeanSixSigma #ITTransformation
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Technology Tool Selection- understanding the People-Process-Technology triangle

11/28/2015

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When Businesses have application (technology) needs, they usually reach out to vendors they have met at some conference or a referral from another colleague. Doing this can introduce many challenges in the long term. Most important being- landing with a product that does not really meet business requirements, is too cumbersome/costly to manage & maintain and inadvertently leads to user non-acceptance!

Take a look at the info-graphic below, to understand how the People-Process-Technology triangle plays a helpful role in making better Technology Tool selection.
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Technology Tool Selection- understanding the People, Process & Technology Triangle
​#Technology #Tool #IT #Management #Operations #Process #Mapping #SelectingBusinessApplication #TechnologyToolSelection #NewSoftware #SandhyaBhat #PeopleProcessTechnologyTriangle #CorporateTrainingTV #LearningandDevelopment #Leadership #Management #Coaching #Mentor
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Know your Client Spectrum

11/28/2015

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We are all aware of the basic Customer Service mantra- "Know your Customer". It just makes sense that we gear our services and their delivery methods based upon our customer's requirements. Organizations- that are very careful to follow this adage with their outside customers, totally forget to follow it for their internal clients!

Internal clients are equally important, as they help to successfully run the Organization and help bring out better products/ services for all. Internal clients are also different, in that they typically have a whole range of requirements, depending on their role and function in the grand scheme of things (of running the Organization). This introduces the concept of Client- Spectrum. By knowing your clients, you can help enhance their customer experience and also increase service delivery effectiveness and performance efficiency.
Typical Method of Working
  • The wide range of client-areas and their specialized requirements are not understood.
  • More time is spent mainly in defining service delivery, without truly understanding how each client group will utilize them.
  • Client feels unappreciated and resents Service Delivery team.

Optimal Method of Working
  • The wide range of client-areas and their specialized requirements are understood and utilized to define Service Delivery methods.
  • There is clear understanding of how each client group will utilize and benefit from various services.
  • Client feels appreciated and valued. This leads to higher customer satisfaction rating and better performance morale within the Service Delivery teams.

You can increase your Service Delivery effectiveness by understanding your Client Spectrum and by knowing your clients you can enhance their customer experience…
​#LeanIT  #ITOperations #ITServiceDelivery #SandhyaBhat #LearningandDevelopment #CorporateTrainingTV
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What's in a name?- IT 'vs' IS

11/22/2015

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There is always a debate if technology division within the organization should be called as IT- Information Technology or IS- Information Services. Here is a quick video on why one is the preferred name along with reasons and merits for that choice.
​#IT #IS #Operations #Technology #Service 
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Understanding Shared Services

11/22/2015

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Leaders constantly face tough decisions to optimally provide internal services at lowest possible cost. Questions constantly arise if the service costs are appropriately allocated across the entire organization, correctly reflecting true profitability of each organizational-unit. To address some of these issues, there has been quite a surge in companies wanting to go the “Shared Services” route.

Here is a quick overview of what is Shared Services, how it differs from Traditional model and it's benefits.
​#SharedServices #DeliveryModel #ServiceDelivery #IT #IS #HR #LearningandDevelopment #CorporateTrainingTV #Leadership #Management #Coaching #Mentor
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Cloud Computing Security Concerns

9/6/2015

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Should you choose Cloud Computing for Enterprise Systems?

Technology Tool selection is a very important and expensive decision for any organization. As cloud computing is gaining prominence as well as popularity, it is wise to re-consider some of these key security concerns with Cloud Computing.
You need to consider these points to determine the best solution. Here are nine security concerns which are listed by Cloud Security Alliance (CSA)-
  1. Data Breaching
  2. Data Loss
  3. Account or Service Traffic Hijacking
  4. Insecure APIs
  5. Denial of Service
  6. Malicious Insiders
  7. Abuse of Cloud Services
  8. Insufficient Due Diligence
  9. Shared Technology

Many of them relate in one way or another to the weaknesses implicit in Shadow IT. Several are intrinsic to ALL information technology systems. These are further complicated by different data governance laws in different countries.
​#cloudcomputing #cloudsecurityconcerns #cybersecurity #computersecurity
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    Maitreyi Gautam has
    ​developed several strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery.

    Maitreyi has more than nineteen years of experience as a senior strategic Management Consultant with Process Improvement, Business Relationship Management and Project Management specialization. She has particularly utilized Lean Six Sigma, Kaizen and ISO principles along with Scrum and Kanban frameworks. 
    View my profile on LinkedIn

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