Lean organizations understand the importance of increasing customer value and because of this, focus their effort towards continuously enhancing customer satisfaction. Companies with a Lean culture help their workforce to move in the same desired direction of meeting corporate goals and vision by moving forward in an efficient and organized manner.
Here are three steps that you can take towards developing a Lean organizational culture...
- Develop a Continuous Learning Culture- Train your workforce to have the best skills and competencies to do their job. Then inculcate in them the spirit of Continuous Learning, so that your employees are always enhancing themselves with the latest knowledge in their field and bringing back that value to your organization.
- Maintain Open & Clear Communication Channels- It is important for your people to know that their voice is heard without any bias or fear of repercussion. Provide clear mechanisms for receiving feedback from your workforce. Communicate any subsequent action-steps that were taken to incorporate suggestions and resolve issues.
- Encourage Efficient and Engaged Way of Working- Recognize and reward employees that show active engagement in the organization's vision and growth. Create a workforce culture where suggestions and feedback are welcomed, and efficient ways of working are immediately recognized and commended.
Implementing Lean principles is only the start of an organization's continuous improvement journey. Developing and maintaining a Lean culture is very crucial for sustaining the implemented efficient processes. A Lean workplace culture will encourage your employees to continuously augment customer value with minimal waste/cost, which in turn will increase profits and enhance the organization's bottom-line.