Comparison between Traditional IT Operations and LEAN- IT Operations

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Comparison between Traditional IT Operations and LEAN- IT Operations

4/18/2017

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PictureComparison between Traditional IT Operations and LEAN- IT Operations Growth is organic. IT department keeps trying to stay abreast of rapidly changing technology and wide range of client requirements across the organization. There is structured approach to growth, expansion and sustainment. Quality Indicators (QIs) and Key Performance Indicators (KPIs) are included within the IT Service Framework to ensure that client requirements are truly met while also attaining the greater vision for IT department and the Organization. Even when IT is trying hard, clients feel unrepresented and are disengaged. This further makes it difficult for IT to roll out applications which will be optimally utilized by the client. Over time, this becomes a big relationship hurdle leading to waste from over-processing and under-utilization of applications and resources. Lean-IT principles help to eliminate waste of technology, capital and resources. In addition, by appropriately incorporating client’s requirements and feedback in application selection and project roll-out; there is a marked increase in client satisfaction and engagement. Client feedback is obtained from complaints and Relationship managers. More vocal clients end up getting more attention, even though this may not be in the overall good of the Organization or IT Department. Structured approach to including Voice of Customer (VoC) and factors that are Critical to Quality (CTQ) into the Voice of Process (VoP).

#LeanIT #ContinuousImprovement #LeanITOperations

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Maitreyi Gautam has
developed several strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery.

Maitreyi has more than nineteen years of experience as a senior strategic Management Consultant with Process Improvement, Business Relationship Management and Project Management specialization. She has particularly utilized Lean Six Sigma, Kaizen and ISO principles along with Scrum and Kanban frameworks.