Unlike conventional thinking Process Architecture involves lot more than merely process mapping. Process mapping involves documenting single or parallel processes for a clearer understanding of procedural steps. Process Architecture on the other hand involves comprehensively evaluating current process states and re-engineering them to accomplishment better outcomes, enhanced operation, increased productivity or lower cost- i.e. Process Architecture involves process re-engineering to achieve better ROI.
Process Architecture involves the following main steps:
1. Map current state processes
2. Identify integration points between multiple processes
3. Identify and resolve process gaps
4. Identify process optimization opportunities
5. Conduct process optimization by
- Resolving process gaps
- Utilizing technology
- Training people on new competencies
6. Place governance controls in place to ensure process integrity is maintained
7. Document final state process
Technology Tool Selection: understanding People, Process & Technology triangle
Even as the People, Process and Technology dependency is being accepted as a standard way of looking at any technology selection, the finer steps which lead to better utilization of this principle can be missing. Here is a quick overview info-graphic on how 'People, Process & Technology' triangle can be utilized to make better technology selection.