One of the first stages in order to foster continuous improvement in an organization is to clearly define and express anticipations. In a business, it is common for expectations to include punctual employees, attendance at gatherings, timely submission of projects and involvement in ways that can benefit the procedures, product or service. It is necessary for anticipations to be expressed as clearly as possible. It is also advisable for expectations to be repeated frequently so that employees are reminded.
It is essential for skills and comprehension to be developed and improvement in a consistent manner in order for continuous improvement to develop optimally. This can be done in a variety of ways, such as conducting sessions in which employees receive training. Allowing employees to participate in ongoing courses allows for skill enhancement.
It is up to the organization to decide how frequently the sessions should be conducted, which varies on the particular skill that is being taught. Communication is important whilst developing a culture of continuous improvement because it allows employees to feel confident in asking questions as they learn new skills. They should know who they can ask the questions to and should feel comfortable asking the questions.
Using a variety of assessment tools, such as tests, observations or reviews, can assess employee’s improvement. Assessing improvement should be done frequently in order to make sure that individuals are on the right track. It is also a good gauge of knowing whether learning sessions should be increased or if other skills should be focused on instead.
Perhaps on the most important ways of developing continuous improvement in an organization is to let the employee’s know their significance to the goal. Employees ought to be aware of the fact that their contributions are greatly appreciated and respected. Questions, feedback and ideas are just some of the many ways that employees can contribute to continuous improvement.
Organizations that follow the culture of Continuous Improvement, don't do it just to increase efficiency, reduce wastes and ultimately increase the profit margin. For such organizations, Continuous Improvement is really about being an innovative and efficient organization, a thought-leader in the industry that hires, trains and retains an engaged and inspired workforce and above all creates positive waves by its presence, products and leadership.
Sandhya U Bhat MSc, CSSMBB, CSSE has developed several new (under patent filing) and enhanced existing strategic methodologies to improve technology and human capital utilization, produce greater ROI on investments and streamline service delivery. She is an acclaimed author, speaker, a sought after thought leader and an avid world traveler.
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